I purchased a full bedroom suit and couch from Home Zone on 1/12/17 and the furniture was delivered on 1/17/17. In the process of bringing the items into my home the delivery company used a brick from my landscape to prop my storm door open so far it stressed the wood...Read more
I went into the Home Zone store on Fri. June 8,2018 around 5p. I picked out and negociated pricing on a King Bedroom Suite, and Living Room Set. I chose the 90 day Leasing option and was approved for enough to cover those items and a rug I asked them to add also. I...Read more
I bought a sofa with motor recliner from Home zone (bad decision). When buying, I was advised to go for the extended warranty which I first declined. They said it will help me avoid bringing the sofa and it will be serviced free of cost in case of any issues. When I...Read more
- Store staff before sales
I didn't like
- Customer service after sales
On Saturday 1/20/18, we ordered a kitchen table and 6 chairs. Repeatedly Ivan in the Richardson TX store told us that if we didn't have the items delivered and assembled for $99, whatever we left the store with was it. In other words if a screw was missing, the table...Read more
Home Zone Furniture - Badly treated and
I bought a bedroom for $ 540 it was on sale (deal) so I saved $1047 but when I went to pick it up the manager told me he sold it and refused to give me my deal or give me another bedroom for the same deal he treated me badly Farid Abd 8178084756.
I bought a complete queen size bedroom set for my son and a living room sofa. Plus called the next day and stated to add insurance and the high boy was defective. When I called the day the technician stated my name wasn’t on the list and I had to call Larry (manager)...Read more
bought a couch at the Cedar Hills store on 5/5/2018. I had it picked up rather then having it delivered on 5/8/2018. It was for my den which I painted and laid new flooring. When I did open the box the couch came in, the back of the couch was missing! I called the...Read more
Location in Cedar Hill and purchase my furniture and did the smart lease. I called smart lease to figure out why they were charging me so much for 3 months. They advised that they charge the cell text and the store. I advised that I paid taxes in the store. The rep...Read more
Home Zone Furniture - Warranty failure
Service dept had my 7 day old recliner for over 5 weeks and i still have no recourse or course if action as to the repair....nor if I'm going to get my recliner back or a replacement...no one is operating with integrity about what Home Zone is going to do to make me whole.
Home Zone Furniture - Refund process
Purchased a bed and decided I didnt want it. So never picked it up from store. I requested a refund was told I had to wait a whole 2 weeks for my own money in a check but I paid cash
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