I purchased a full bedroom suit and couch from Home Zone on 1/12/17 and the furniture was delivered on 1/17/17. In the process of bringing the items into my home the delivery company used a brick from my landscape to prop my storm door open so far it stressed the wood...Read more
On Saturday 1/20/18, we ordered a kitchen table and 6 chairs. Repeatedly Ivan in the Richardson TX store told us that if we didn't have the items delivered and assembled for $99, whatever we left the store with was it. In other words if a screw was missing, the table...Read more
The cedar hill store customer service is so unprofessional, I went to pick my funiture up from the store,the funiture was not there, so they said they would deliver the next week, so i call to get a time for the delivery, o one could give me answer, so they saiid mr....Read more
Home Zone Furniture - Insurance claim
We bought the extended warranty.made a claim march 7th said they would contact us 24to 72 hours.today is the 25 of march.went to store they cant help until insurance contacts us.
Home Zone Furniture - Make a claim
My sofa are pilling of , fade and is getting worse..
Sectional purchased at the end of 2016, a $3,000 sectional. After one year all electrical components started failing. A plastic piece under reclining section 1 broke and the couch was literally tilted. Then the buttons for the recliners popped out. Then while eating...Read more
When I purchased our living room furniture, I also purchased the warranty. The manager said it covers anything and everything, if it can't be fixed we'll replace it. That's a big lie, I have been trying to get my sofa repaired for over 8 months now. Jasmine in the...Read more
I ordered over $5K worth of merchandise. I would told a piece was on backorder and it would take 10-14 days to arrive. I tried to be understanding.They delivered the rest of the merchandise that was in stock the following saturday. The head board arrived damaged and in...Read more
I purchased a King size Mattress and not the cheap one this one has the pillow top and it was nice and firm. about 14 months after i purchased i called the store and said my mattress was sinking in and explained to the clerk that I turn it regularly and flip ends he...Read more
Home Zone Furniture - Fake announcer
I want to visit and see merchandise but afraid ut'll b as fraudulant as your announcer. Are wr keeping her up. Learm a few bteathing techniqies and speaking and suddenly star. She's Bad for business
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