Home Zone Furniture - Not Pleased with Service Staff
All was going well and didn't mind waiting in line for Black Friday Ad. Was one of two for item being offered at a great price.
Didn't mind waiting another hour to get checked out (cash) Very nice service and was friendly. Went to pick up area and staff very nice and offered to open box and inspect items. Loaded in my car only at that time did things get bad. I was told that the item I had was already sold and mine was on back order.
How? when i was in the store i ask "Is it available for pick up today" was informed that they only had two and as long as i had a voucher all was good. I ask to have the manager come to loading dock but heard on their radio "Tell him I'm busy, he needs to come up front". I go back inside and speak to the sales person that was very nice 15 min.
before and was told that the manager would have to assist me. I ask for a full refund and cxl my order.
I was now treated as low life and what was a pleasant start to shopping turned to a very unforgettable trip. what I thought was a nice place to shop was not that in the end.
Reason of review: Poor customer service.
Monetary Loss: $270.
Home Zone Furniture Pros: Price.
Home Zone Furniture Cons: Staff knowledge.
Location: 3826 Buffalo Gap Rd, Abilene, TX 79605, USA
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