Product: Home Zone Furniture Delivery Service Clear all filters (13 of 13 reviews match)
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On Saturday 1/20/18, we ordered a kitchen table and 6 chairs.Repeatedly Ivan in the Richardson TX store told us that if we didn't have the items delivered and assembled for $99, whatever we left the store with was it. In other words if a screw was missing, the table...
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1.0
Product
Home Zone Furniture Delivery Service
I didn't like
  • Pickup policy
#1178555
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He stated that all the furniture has arrived but he can't deliver it for over another week because they were full. So after waiting I continue to wait. Once they got my money they don't care to get the furniture to me. I am no longer important. There is no customer...
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Product
Home Zone Furniture Delivery Service
#1140529
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Delivery with Home Zone is a joke.They give you a 4 hour window and you can use a tracking system to see where they are. I had 2 deliveries in 2 weeks and BOTH times, the tracker said I was to be the first stop, yet delivery was HOURS past the end of the 4 hour window....
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3.7
Product
Home Zone Furniture Delivery Service
#986550
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Horrible experience.First they try charging me $200 for delivery then I wait a week and a half for my stuff to be shipped to their store and it don't come the day it's suppose to come. So they tell me I can wait two more days. But I already paid the truck driver to...
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Product
Home Zone Furniture Delivery Service
#961719
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Me and my wife went furniture shopping stopped by homezone and we was felt welcomed and was not pressured at all so we purchased a sectional and dining room table we waa approved and we paid our first payment and they said it be next friday so we get a email saying our...
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1.3
Product
Home Zone Furniture Delivery Service
#932870
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In april 2016 my wife purchased new furniture from the Denton Home Zone store.Living room and bedroom,seven pieces.I was in the hosipital for a couple of month's so I wasn't able to help her. After several tries she finally made arrangement's for the furniture to be...
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2.5
Product
Home Zone Furniture Delivery Service
I didn't like
  • Delievery
  • Furniture damaged
  • Customer service
#883552
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Where do I begin? Well once the paperwork was signed it went downhill from there VERY FAST! Took them 5 months to get us all the furniture we had been paying on. One month before our final payment they delivered our night stand. Dealing with the salesperson and the...
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1.7
Product
Home Zone Furniture Delivery Service
I liked
  • Price
I didn't like
  • Lack of customer service
  • Entire experience after the sale
  • Resolution process
#726846
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JUST ABOUT TWO MONTHS I HAVE BEEN TRYING TO GET A BEDROOM DELIVERED, A COMPLETE DELIVERY. FIRST TIME THE DRESSER WAS BROKE, SECOND TIME DRESS WAS DAMGED THEN THE THIRD TIME IT WAS ALRIGHT. BUT, THEY DID NOT HAVE THE MIRROR WITH THEM, THEN WHEN THEY FINALLY GET THE...
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1.2
Product
Home Zone Furniture Delivery Service
I didn't like
  • Lack of professional integrity
  • Two months for complete delivery of bed room
  • Your customer service
#693465
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My Fiance and I purchased a sectional sofa and end tables from the Waco Texas location on June 6th. We were moving to Abilene on July 1st. The people at the Waco location assured us that the Abilene store would deliver the order on July 2nd. The morning of July 2nd I...
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2.1
Product
Home Zone Furniture Delivery Service
I liked
  • Sofa after it was finally delivered
I didn't like
  • Worst customer service i have ever experienced
  • Very late delivery
  • Customer service and lack of competence
#669446
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To start the Beaumont store's delivery service is horrible ie attempted delivery of furniture without calling first as requested when the furniture was bought. Then spoke with the delivery driver, who was worse than rude and told me I would have to reschedule because I...
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1.0
Product
Home Zone Furniture Delivery Service
I didn't like
  • Customer service
#649366
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