When I purchased our living room furniture, I also purchased the warranty. The manager said it covers anything and everything, if it can't be fixed we'll replace it.
That's a big lie, I have been trying to get my sofa repaired for over 8 months now. Jasmine in the service department said you should have read over your warranty, it doesn't cover anything anyway. The employee's lie to their customers. I called to get their corporate #, guess what, you are calling the service department, dealing with Jasmine again.
They have no corporate office, or it's just another lie. They are rude, they never call u back, and everything is the customers fault. Jasmine told me the issue I'm having with my furniture is all in my head, awesome customer service, right.
Never buy anything from HZ, YOU WILL REGRET IT. This is the first time I have ever posted anything about any company, but they deserve an horrible review.
Product or Service Mentioned: Home Zone Furniture Furniture Warranty.
Reason of review: Not as described.