My coworker purchased a $1,000+ Tempurpedic knock off only to be ripped off! The Guardian mattress pad did not guard against spills and leaks as it claims in the advertisements and in the 5 year free replacement warranty. They have emphatically denied her claim saying “it looks like abuse of the mattress”. They have gone to great lengths to get out of replacing her mattress but have kept her jumping through hoops for weeks. She is not only out a $1k mattress, she also suffered broken bones in her foot after falling from a chair she had to climb on to fulfill their request of a “full view” picture of the king size mattress. You’d have to be a giant to accomplish that without standing on a chair or something. I, for one will not do business with them anymore and will put them on blast on facebook and twitter if in fact they do not resolve this issue for her this week!
You can also expect to receive about 100 more reviews from others who will be made immediately aware of the situation. I am personally going to ask all 2,000+ of my social network friends to help get the word out.
Home Zone – take note – you have 1 week to rectify this matter!!
Monetary Loss: $1000.