Anonymous

Make a claim

Home Zone Furniture - Make a claim
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My sofa are pilling of , fade and is getting worse..
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Reason of review:
Bad quality
1 comment
Guest

Is that their “performance leather”? They told me that the performance leather is better than bonded leather because it can “breathe”. And that it won’t scuff or fade or flake off.

Anonymous
map-marker Waco, Texas

WORST COUTOMER SERVICE AFTER THE SALE

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I had the misfortune of buying a living room set from them and in less than three months our love seat recliner broke and trying to get them to repair it is next to impossible to say the least. I have come to the conclusion that they are more about there money and nothing about customer service boo hoo on me for thinking they will stand behind there product.

I myself personally have cut my loss and will let everyone I know how they care after the sale and will never step into another store. Home Zone thank you for encouraging me to spend my money with your compation.

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Loss:
$300
Reason of review:
Warranty issue

Preferred solution: Re

Anonymous
map-marker Waco, Texas

Manager Robert in Waco is a ***

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This ugly old man that’s the manager of the Waco Home Zone named Robert tried to hit on me and a few of my friends. He is the most unprofessional grotesque person. Also, Home Zone stop trying to inflate your reviews on google and etc. Look at your reviews on google and etc a month or two ago and now. Avoid this place at all costs the manager is a disgusting *** and unprofessional manager.
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Reason of review:
Poor customer service
Anonymous

Home Zone Furniture - Ottoman Review

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Home Zone Furniture - Ottoman Review
I went into the store on March 12, 2017 and purchased a ottoman and after they took my cash money for the purchase and waited two weeks , today 3/23/2017 and called to see when to pick up my ottoman, I was told by Chris that the ottoman was out of stock and had been out of stock for a long time . So my question is . Why would the Salesman Dan take my cash money of $261.97 for something he knew would never come , because it's out of stock for good?
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Cons:
  • I am very pissed and dissatisfied
Reason of review:
Order processing issue
Anonymous
map-marker Waco, Texas

Best furniture shopping experience ever

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We went into Home Zone on a pretty tight budget to find a bed and a couch. The wonderful store manager Robert helped us find exactly what we were looking for in the clearance area and gave us a wonderful price on both pieces. My daughter had to come back and pick it up by herself with her truck and the guy on the dock did a great job tying it down for her and was super helpful. This will be the first place I go to if I need more furniture. Excellent customer service from Robert the store manager and I'm super happy with my purchases!
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Reason of review:
Good customer service
Leianna Evq

Lied to

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Was told at the North Richland Hills store "oh we make all of our furniture in Grandpraire tx" that is what caused my wife and i to buy the ultimate 2 set from them. The love seat recliner quit working. I tilted on its back found the power wire has came off from the switch. There is a big tag on the underside. MADE IN CHINA will never go back to them. The furniture is not even a month old and quit
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Reason of review:
Not as described/ advertised
Levern Idw

Short Review on February&nbs-05:00;16,&nbs-05:00;2017

Home Zone Furniture - Simple Review #1487286337
Buy three sofas one of them coming apart. Come under warrant if you can get it too them . If not 99.00 dollar to come pick up. An 99.00 to tack back to my house. Will not buy a thing from them
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Reason of review:
Warranty issue
Anaisa Ahj

Home Zone Furniture - Leasing Review

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Home Zone Furniture - Leasing Review

Went to HomeZone in San Angelo Texas to buy a bed. We went there because of their no credit check financing.

First were were denied credit because we did agree to try it that way. Then we're tried the leasing option. They needed my account info. Ok no problem but we were denied again.

Then they said that they needed last three months bank statements. I accessed my account at the store, downloaded them and printed them using their printer. We were denied again with no reason. The salesman called and was told that they do not do business with my particular bank.

Really? If you advertise something and then dont put the full list of requirements then that is false advertising. Why even advertise a no credit check lease option when you dont want to lease and would rather the customer either come with financing or cash? I met every single requirement and was still denied.

That, in my mind, puts the HomeZone corporation and its associates in the fraudulent and unethical behavior category as far as I am concerned. I have written the leasing program and Home Zone Corporate Office. When Monday morning rolls around I will be notifying the BBB as well.

To add insult to injury attached is their explation on denial. It was sent AFTER we had jumped through their hoops.

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Pros:
  • Price of the set
  • Price
Cons:
  • Customer service and lack of competence
  • Poor customer service
  • Entire experience after the sale
Reason of review:
Order processing issue
Anonymous
map-marker Abilene, Texas

Furniture Ordered in December, Still have not received all peices

I ordered a sectional on 12/09/16. This particular sectional was "custom" as in you have the option to select your fabric and pillows.

Due to this I was told special orders could take approximately 8-10 weeks to be available for pick up. Around the middle of January I was contacted and told my furniture was available for pick up. When I arrived, I was then told that only one piece of my furniture had been received. (Half of the sectional) To date I have still not received my other piece.

I have made several contacts to my local store to be told that "it shouldn't be much longer", "I will email to get a status", and most recently, "the item has been shipped from the manufacture". This is super frustrating considering the fact that I have had a "half" of a sectional for 6+ weeks. This piece is accumulating wear and tear while waiting on the other piece to arrive.

Also less seating since I had to get rid of my previous set to make room for one half of the sectional I ordered. **********************************************************************************************************************************************************************************************************************************************************************************

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Reason of review:
Order processing issue

Preferred solution: I believe compensation is in order. Whether this be in the form of credit to my local store or a monetary reimbursement.

Anonymous

Bree Mink Queen Size Bed Review

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Purchased bed from these *** artists for 795 i asked the sales associate Micha at the Waco store would the bed go on sale any time soon he told me "No way" its going to stay at its current price. One week later the bed is on sale for 595. Yeah im pretty pissed about that! And the 100 dollar delivery fee is a joke
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Reason of review:
Pricing issue
Shiraz Iei

Home Zone Furniture - Delivery Service Review

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Delivery with Home Zone is a joke. They give you a 4 hour window and you can use a tracking system to see where they are. I had 2 deliveries in 2 weeks and BOTH times, the tracker said I was to be the first stop, yet delivery was HOURS past the end of the 4 hour window. Delivery manager could not give any explanation either time. They completely wasted 2 days for me as I waited for delivery. Although I love Home Zone, the store staff was great and like the furniture, I will NOT shop there again simply because of their delivery issues.
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Reason of review:
Problem with delivery
Devonta Uyh

Home Zone Furniture - Recliner Review

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We paid around 900 for couch with two lrecliners type seats. Screws started coming out wood coming loose on arm. Coming off they replaced it with same one and couple months. Same exact thing and spring coming out of seat. I contact store. They closed. So I called text another one. She said. Send photos I did. I did not hear from her again. They sell cheap furniture that falls apart they need give my money back so I spend it on couch that's not defective
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Reason of review:
Bad quality
Zayah Clc
map-marker Abilene, Texas

Not Pleased with Service Staff

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All was going well and didn't mind waiting in line for Black Friday Ad. Was one of two for item being offered at a great price.

Didn't mind waiting another hour to get checked out (cash) Very nice service and was friendly. Went to pick up area and staff very nice and offered to open box and inspect items. Loaded in my car only at that time did things get bad. I was told that the item I had was already sold and mine was on back order.

How? when i was in the store i ask "Is it available for pick up today" was informed that they only had two and as long as i had a voucher all was good. I ask to have the manager come to loading dock but heard on their radio "Tell him I'm busy, he needs to come up front". I go back inside and speak to the sales person that was very nice 15 min.

before and was told that the manager would have to assist me. I ask for a full refund and cxl my order.

I was now treated as low life and what was a pleasant start to shopping turned to a very unforgettable trip. what I thought was a nice place to shop was not that in the end.

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Loss:
$270
Pros:
  • Price
Cons:
  • Staff knowledge
Reason of review:
Poor customer service
Anonymous

HOME ZONE IS AMAZING!

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From the quality of the merchandise to the pricing. Everything about HomeZone Furniture is fantastic!

I have practically furnished my entire home with them over the span of 3 years and everything is still in tact and beautiful as it was from the day it was delivered to my home. The Shreveport store is magnificent! I most recently purchased the Denver set (top grain leather) and I am very very very pleased!

I know this is a pissed consumer site but I had to shed some light on the service I have gotten which is nothing short of fantastic! I will be purchasing again in the future and i recommend others do so as well.

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Reason of review:
Good quality
Anonymous

Short Review on December&nbs-05:00;08,&nbs-05:00;2016

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Brought wrong furniture. Furniture was poorly constructed. Submitting a claim with them is like pulling teeth. They are the most unorganized business I have dealt with. I regret buying from home zone!!!
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Reason of review:
Bad quality
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