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1.7 Based on 53 reviews
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  • Customers like
    • Price 2
    • Sales person 1
    • Sofa after it was finally delivered 1
  • Customers don't like
    • Manager 5
    • Customer service 4
    • No communication 3
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Me and my wife went furniture shopping stopped by homezone and we was felt welcomed and was not pressured at all so we purchased a sectional and dining room table we waa approved and we paid our first payment and they said it be next friday so we get a email saying our stuff be delivered between 11 to 4 so i get off work and come home no sofa or table we call the store and they say we waa not approve and we cant get our money back Read more

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Home Zone Furniture Sofa complaint 162884
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Estas fotos son por parte de gustavo medrano

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Buyer Beware! Do not buy from Home Zone! I purchased a Denver Sofa at the Euless, Tx Home Zone. I was offered the extended warranty and was told that it covers any damage on the sofa. Not just defects. We were guaranteed by our salesman Jeremy that the warranty covered any damage over the 5 year span. He made a point that even if our dog was to tear the sofa, that would be covered. This was a bait and switch fraud in order to get more money from... Read more

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I purchased a bedroom set the bed slacks broke they repaired and it broke my rails bed is on floor manager said he would ordervanother one haven't heard from them, called today told them it was not fixed mannager said he will call back but I know I want hear from them so I will call everyday

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I purchased a reclinet 60 days ago. I also purchased a warranty on it. It has a broken bottom on the left side. The wood is splintered and broken...very poor quality. I went to the store in Wichita Falls where I bought it. The manager told me i had to send an email and wait until they responded. Then i have to take the chair in to the store myself and pay $99 to have it repaired or replaced. I have only had this chair for 60 days. It not... Read more

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We had a repair made on our recliner last Wednesday and here it is Monday and the recliner is broke again with same problem. I called service center a woman answered the phone I started telling her my name, and about the problem and how it was not fixed and,she interrupts me and says I am helping a client. She then hangs up on me and now I can not get a hold of them. My question is am I not a client too?? Poor poor customer service!!! Read more

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In april 2016 my wife purchased new furniture from the Denton Home Zone store.Living room and bedroom,seven pieces.I was in the hosipital for a couple of month's so I wasn't able to help her. After several tries she finally made arrangement's for the furniture to be delivered.They delivered everything but our dresser.The delivery men did not know anything about it.She called Mike the salesman he looked it up,it was out of stock and on... Read more

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Worst Experience ever The entire experience was a nightmare. I bought a bedroom suite from the store in Waco, Mitch was the salesman. He was border line rude and obnoxious. He kept trying to get me to finance the items when I wanted to pay the total payment. He first told me the delivery date would be June 29 but by the time he quit trying to convince me to finance and ran the payment all the delivery times had been taken. He then rescheduled... Read more

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I bought a Queen size bed and night stand . Furniture is very poor quality, Crack in the footboard, dirty ,greasy fingerprints on the furniture. One of the so called bed slats broke when we put the box springs on it. Inside of the drawers are not finished ,just looks like primer on it. The back of the headboard was filthy and this was right out of the box. I emailed and them and got a response asking me to send pictures , so I did , Still... Read more

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Called and emailed the Abilene Texas store twice . It has been a year ago and got no response . I sent pictures of the defect. My five year warrenity is about up. I want my recliner replaced!!!! They are so bad that I can not even enter a complaint to their review section. I bought my living room set on May 03 2012, from a salesperson named Kristin. I email Maria and another manager and no answer. This is probably because they know their ... Read more

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