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2.0

Worst Experience ever

The entire experience was a nightmare. I bought a bedroom suite from the store in Waco, Mitch was the salesman. He was border line rude and obnoxious. He kept trying to get me to finance the items when I wanted to pay the total payment. He first told me the delivery date would be June 29 but by the time he quit trying to convince me to finance and ran the payment all the delivery times had been taken. He then rescheduled for July 5th, telling me someone would call me the day before. I asked if that meant someone would call me on the Fourth of July, he paused and then said yes. No one called me on the 4th, I was called around 5:15 AM Tuesday morning, telling me they would be there between 4:30 and 8:30 that evening. The truck arrived close to 9 PM. While trying to set up the be it was noticed by the delivery men that one bed rail was damaged and one drawer on the dresser would not close. They took pictures and told me they were sending the pictures to the store where I bought the furniture. They told me to call and the store would schedule a date to have the items repaired. When I called no one knew anything about the pictures or the damage. After several phone calls between me and the store manager he said I could be contacted to set up a time for the repairs. No one ever called me, but did call my wife and set up a time on Friday at 4:30. I was working nights and did not see her, and she forgot to tell me. Friday afternoon the crew showed up, but I had went to play golf and my wife had plans and could not stay there. I had to leave the course and rush home to be there to make sure everything was taken care of. I will never buy anything from Home Zone again, and have already started telling everyone I know to stay away from this business. I was treated with no respect or consideration. Everything had to be done on their schedule, with no regard to anything going on in our lives.

It is not possible to explain everything that was wrong with this ordeal in a review and would like to talk to someone outside of the Waco store, but the website has no corporate office phone number, which I think I know why now.

A terrible experience!!!

Reason of review: I am unhappy with every aspect of this deal!!!.

Preferred solution: Let the company propose a solution.

Home Zone Furniture Cons: Salesman, Delievery, Customer service, Manager, Scheduling.

Location: Atlanta, Georgia

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