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August 2013, I bought a living room reclining couch and love seat, end tables, coffee table, and bedroom suite from Hime Zone. Within 4 months, 3 of the reclining pieces were broken and wouldn't recline.

After repeatedly going to the store for parts that I would have to install myself, and the sales people repeatedly taking my name and number for notify me when said parts come in, I still have not recieved them. Now the store is telling me they can't get the parts... Also, the one reclining piece that still worked now will not close... So it is in a reclining position all the time.

This furniture is awful, and the service after the sale is terrible. The bedroom suite is fine, but I will never buy another piece do furniture from Home Zone again because they do not stand behind what they sell. its sad that my son and his wife are still paying for furniture they cannot enjoy... Now you can't even call the store because they never answer and the voice mailbox is full.

Warning... Don't buy furniture from Home Zone, San Angelo, TX

Location: Midland, Texas

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Derrick T Usa

I purchased my ashley reclining sofa and chair from Rent One and I paid it off within 120 days to avoid extra finance charges. after I paid it off it lasted two weeks.

only 2 weeks. that's a total of 4 and a half months. so I paid 1500 for this Ashley Furniture set. I thought it was a quality set and I had purchased other things from Rent One in the past and was always satisfied.

I decided to contact the store. no help. I contacted the help center. no help.

I contacted the regional manager. no help. I contacted Ashley Furniture repeatedly. no help.

I have had no one fix this issue and it has been months since it began. I have finally went to the BBB hoping to get this resolved. waiting for a response from both companies. I now have decided to take it to social media so that it might put enough pressure on these companies to resolve this issue.

all I want is my sofa repaired or replaced. it is a simple repair and it is inexpensive. the recliner mechanism needs to be replaced. that Is all.

I do not believe that I am asking to much. if you read this post please share it. comment on it.

i know I can count on the Facebook community to help when no one else would. thank you

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