1.9
  • Lady who helped with my sale1 votes
  • Abe the salesman1 votes
  • Justin the sales rep1 votes
  • Manager1 votes
  • Quality1 votes
  • Warranty wait time1 votes
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  • Feb 27
  • Other
  • Lewisville, Texas
  • Positive Experience
  • 43
  • REVIEW RATING 4/5

We needed a very specific type and color of love seat. Tried many other places to no avail. We found 2 at Lewisville Tx store. The sales rep. Justin Allen let us sit and try both for some time. No pressure. The couch was ordered, confirmed in stock, and scheduled for delivery 2 days later. They called following day to confirm delivery time of 11am-3pm Next day called again to advise time... Read more

Was this review helpful? 0 0

I order some furniture from here 02/04/2015. I was told that my furniture would be delivered in two works. The two weeks pass. No call. Had to call them. Just for them to tell me its still on b/o. 3 weeks later still havnt got the furniture. Dont buy from here. You can get better service at a rent a center. Add comment

  • Feb 11
  • Furniture and Decor
  • Irving, Texas
  • Furniture Financing
  • 1
  • 1
  • 219
  • REVIEW RATING 4/5

They say they have "several" ways to approve you to get furniture, they only have two(2) financing options. If you go the no credit check way they only let you use an actual checking account that your pay goes to. They need to realize that a lot of companies use pre-paid csrds for thier employees. Read more

Was this review helpful? 1 1

I purchased a breezomatic bed that wasn't cheap.....I made this purchase in February of 2014 and moved the bed in December of 2014 when I flipped the mattress up it had MILDEWED under the bottom.... I got the protection plan..... When I contacted the store they did not honor the warranty..... So never again I will not refer eve.... Add comment

  • Jan 28
  • Furniture and Decor
  • Lewisville, Arkansas
  • Lift Chair
  • 244
  • REVIEW RATING 4/5

Went to Home Zone ordered an easy lift chair for my mother.Doctors orders for her to sleep in an inclined position. paid for the chair they said it would be in that Friday.It was not two weeks went by still no chair.I call the store and told them to forget it and refund my money back on my debit card. They said sure no problem.It's now been a month I still do not have my money back.Next call is a... Read more

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  • Jan 22
  • Furniture and Decor
  • Denton, Texas
  • Living Room Set
  • 460
  • REVIEW RATING 5/5
Home Zone Furniture - Voted Most Horrible Furniture Store Ever!!!
1 of 5

Spent 3500 dollars in this store!!! In 6 months Everything is falling apart!!! They claim to have great customer service??? Yeah right!!! The corperate office is saying we Abused our furniture!!!! The manager emailed me herself and told me they were coming for my furniture!!! Guess What!!! They Never showed up and Never Called!!! Most Horrible Furniture in Denton Texas!!! Beware Don't Don't shop... Read more

Was this review helpful? 5 1

  • Jan 17
  • Furniture and Decor
  • Sherman, Texas
  • Couches
  • 214
  • REVIEW RATING 5/5

I bought 2 couches back in November of 2013. After less than 8 months the BONDED leather began to peel and become very sharp. The couch actually causes pain when you sit on it. Bought the extended warranty. When i called the store in Sherman i spoke to ABE the guy i bought the couches from. He told me to bring the couches in for repair. I inquired how long it would take to complete the repairs... Read more

Was this review helpful? 1 0

  • Jan 08
  • Furniture and Decor
  • Fort Worth, Texas
  • Bunk Bed
  • 222
  • REVIEW RATING 3/5

I purchased a bunk bed for my son and two dining room chairs for the ends of our table. It took 3 hours to get the bed put together after it came in millions of pieces, and it sucks. its wobbly, the very thin layer of wood styled coating has chipped over the entire bed. The bottom bunk (full size) breaks almost everytime my 20 pound kid moves on it :( its terrible. The two chairs both started... Read more

Was this review helpful? 0 3

Worse customer service ever. Disappointed in how they watched a person with a disability carry out what I had to dig out myself. Then what was ordered was promised to be in on Wednesday and now it's Saturday, all and let's not forget they don't call you. Add comment

  • Dec 26, 2014
  • Furniture and Decor
  • Abilene, Texas
  • Living Room Set
  • 341
  • REVIEW RATING 4/5

Me and my wife bought a living room set. It started about 8 months after we bought it peeling. We used the conditioner they recommended. These people are a joke. Our bed started sagging about 3 months after we bought it. When we called they said if the bed has any stains or smell warranty is no good. Well I smoke and it smelled like smoke. What a joke. Get what u pay for. I strongly recommend... Read more

Was this review helpful? 1 2

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