Home Zone Furniture Complaints and Reviews

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Home Zone Furniture
Main address: 6250 Eastex Fwy 77708-4323 Beaumont TX
(409) 898-1500, , Bree@hzoffices.com
  • 45+3 mobile complaints
  • $19.3K claimed losses
  • $403 average
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  • Oct 15
  • Furniture and Decor
  • Abilene, Texas
  • Furniture Warranty Dishonor
  • 47

Save your money, the Home Zone Warranties are not honored in Abilene Texas. They wouldnt repair my Leather Bonded Couch for peeling even though my 5 year warranty covers materials. The store manager has no power and you can never get ahold of anyone one on the e-mail address that was given to me for contact. I also spoke to the assist manager and she wasnt any help. I told her that I was... Read more

Was this review helpful? 1 1

     

  • Sep 29
  • Furniture and Decor
  • Beaumont, Texas
  • Money Refund
  • 121

I purchased a sofa and paid for it by check. The employee, Allen Moore, ran the check electronically and the deposited it into Home Zones account also. I have called the store, the manager was rude and couldn't help me, he said I had to e-mail Home zone...I HAVE E_MAILED THREE TIMES! No one has responded to any of my e-mails....now I am on social media telling of my experience to date, so that... Read more

Was this review helpful? 1 0

     

  • Sep 12
  • Furniture and Decor
  • Weatherford, Texas
  • Night Stand
  • 81

I ordered a night stand for my son's surprise bedroom set at the beginning of the school year. I was told the night stand would take a few weeks to arrive. 6 weeks later I am still being told China hasn't made my piece of furniture. Now, I don't know how you feel about China but that didn't exactly make me feel at ease with my situation. This company lacks of professional and management. Their... Read more

Was this review helpful? 1 4

     

  • Sep 11
  • Furniture and Decor
  • San Angelo, Texas
  • Delivery Appointment
  • 62

I was supposed to have a delivery between 4pm-8pm no show no call I call they so they are behind but will be here still no show I go to the store and no manager so wait for that call then the manager has an attitude because he doesn't understand why I am upset my husband has been a loyal customer for many years now and this is how you talk to dumpster and treat them so sad I was very upset with... Read more

Was this review helpful? 1 0

     

  • Aug 27
  • Furniture and Decor
  • Midland, Texas
  • Reclining Couch
  • 142

August 2013, I bought a living room reclining couch and love seat, end tables, coffee table, and bedroom suite from Hime Zone. Within 4 months, 3 of the reclining pieces were broken and wouldn't recline. After repeatedly going to the store for parts that I would have to install myself, and the sales people repeatedly taking my name and number for notify me when said parts come in, I still have... Read more

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  • Aug 20
  • Furniture and Decor
  • Mountain View, California
  • Sofa Extended Warranty
  • 128

Worst service ever. We paid extra for the extended warranty on our couch and love seat. When the recliner popped, i went in, paid to have it serviced. They came out two weeks later and said they had the part in store it was an easy fix. That was in May 2014. It still is not fixed. No communication, even amongst management (Ray). No one called, i went to the store twice and finally got my... Read more

Was this review helpful? 3 0

I bought a sofa, love and table set at two different times one was delivery and they were so professional. And the next time I picked it up and the warehouse guy were awesome. The manager was so helpful Add comment

     

  • Aug 13
  • Furniture and Decor
  • Low Quality Recliner
  • 126

I thought I was getting a fairly good deal on a living room suit but still spent $1400. All reclining pieces. Many promises about the quality, durability, etc. got the love seat home and had to immediately take it back because it was ripped and the recliner didn't work. Got another one and it was bent on the reclining part underneath. Husband fixed it. After just 4 months the cushions that are... Read more

Was this review helpful? 0 0

I ordered a loveseat and in the store it was ok but in house I hated it. I called and told them I did not like the love seat and wanted to return it. I had it about a week and they guy told me they cannot help me and I was stuck with the love seat. Never again will I buy from there. Add comment

     

  • Jul 25
  • Furniture and Decor
  • Abilene, Texas
  • Bad Customer Service
  • 143

have been in the abilene store 2x to look for specific furniture. both times the staff was more interested in talking to one another than seeing us. we did not come dressed up, just knocking around town. 1st time, we came in the woman came over when we were about to leave. she was more interested in telling us that she worked 2 jobs. the 2nd time, we had to go over and ask specific questions that... Read more

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