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  • Customers like
    • Lady who helped with my sale1
    • Abe the salesman1
    • Justin the sales rep1
  • Customers don't like
    • Delivery late2
    • Customer service2
    • Manager2

  • Jun 24
  • Furniture and Decor
  • Denton, Texas
  • Chair
  • 37

I purchase a sofa, chair, and ottoman on May 15, the furniture was delivered on May 30th, by June 10th the fabric on the chair is fraying. My option was to trade it out for the cushion in the chair at the store. I am not paying for used furniture. Also told there is not a phone number to the corporate office. Not a happy customer. The fabric on the love seat in the showroom is doing the same... Read more

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  • Jun 12
  • Furniture and Decor
  • Austin, Texas
  • Loveseat
  • 30

To start the Beaumont store's delivery service is horrible ie attempted delivery of furniture without calling first as requested when the furniture was bought. Then spoke with the delivery driver, who was worse than rude and told me I would have to reschedule because I wasnt home when he came (during work hours when no one was home). Then after reporting him to the manager, came at 10:30 pm and... Read more

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The big guy that works at the BMT location (Rick or John) drives a blue truck. he sold us a dream with a 2000 bill we had to hurry and pay off in90days. also lied saying it would boost my credit score. love home zone but not that employee Add comment

  • Jun 11
  • Furniture and Decor
  • Blytheville, Arkansas
  • Couch
  • 50

We bought full set of couch, love, and chair. Told we had a warranty. The one is only manufacturer defects. Then emailed manager 4 days after delivery.She didn't even have the courtesy to reply. I tore large hole moving. The manager said well you didn't purchase extended warranty that was offered. My hubby buys all warranty on everything. We told her this extended wasn't offered. She basically... Read more

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Great in store customer service! Very very very *** delivery service! At this rate, we should rent a uhaul and do it ourselves. Add comment

  • May 13
  • Furniture and Decor
  • Shreveport, Louisiana
  • Sectional Sofa
  • 86

either September or October 2014 i bought one of your sectional from Shreveport La store one of the chairs broke and i have been trying to get it fix for about a month or two. my son is graduating on may 16,2014. i stressed to your sale clerk sasha how important it was to get this taken care of as a lot of my family members are comming to his graduation. I have gotten nothing but the run... Read more

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  • Apr 30
  • Furniture and Decor
  • Groveton, Texas
  • Sectional
  • 142

I ordered a sectional on 2/15/15 and was told I could pick it up in a week. They said they would call me when it came in they did not I live 40 miles from the store so every time I went to Waco I checked 3 weeks later it came in without the chaise. I am going to make my 4th payment and still no chaise. The sales people do not care every time you call they say we will call you. and can give me... Read more

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Home Zone in Euless is a rip off. They have had our Rocker/Recliner for almost two months for repair. No one at the Euless store can give you an answer to anything. The manager is a complete *** and very unorganized. Beware of this store. Add comment

  • Apr 21
  • Furniture and Decor
  • Arlington, Texas
  • Sofa
  • 118

The sales guy was so nice told me how he takes care of his customers. He sure does unless there is a problem. Then suddenly they don't answer you. Even the manager Chris said he was waiting to heat from his repair people. I tried calling and texting and nothing. My sofa has this large piece of twine or something in the seat. It is very noticeable but I didn't notice it until it was sat on a few... Read more

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When I bought my furniture iwastold if iwanted to icould pay extra money andif any thinghappen toit withinone year they would fix it if nothing happen iwould get that money back now over 1yr wont give moneyback are trying to say now 5yrsAnd thats not what the salsman told me and my son all I can say dont takethem at thier word cause u will get screwed Big TIME Add comment

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