Home Zone Furniture Complaints and Reviews

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Home Zone Furniture
Main address: 6250 Eastex Fwy 77708-4323 Beaumont TX
(409) 898-1500, , Bree@hzoffices.com
  • 41+3 mobile complaints
  • $18.7K claimed losses
  • $425 average
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  • Aug 27
  • Furniture and Decor
  • Midland, Texas
  • Reclining Couch
  • 29

August 2013, I bought a living room reclining couch and love seat, end tables, coffee table, and bedroom suite from Hime Zone. Within 4 months, 3 of the reclining pieces were broken and wouldn't recline. After repeatedly going to the store for parts that I would have to install myself, and the sales people repeatedly taking my name and number for notify me when said parts come in, I still have... Read more

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  • Aug 20
  • Furniture and Decor
  • Mountain View, California
  • Sofa Extended Warranty
  • 45

Worst service ever. We paid extra for the extended warranty on our couch and love seat. When the recliner popped, i went in, paid to have it serviced. They came out two weeks later and said they had the part in store it was an easy fix. That was in May 2014. It still is not fixed. No communication, even amongst management (Ray). No one called, i went to the store twice and finally got my... Read more

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I bought a sofa, love and table set at two different times one was delivery and they were so professional. And the next time I picked it up and the warehouse guy were awesome. The manager was so helpful Add comment

  • Aug 13
  • Furniture and Decor
  • Low Quality Recliner
  • 49

I thought I was getting a fairly good deal on a living room suit but still spent $1400. All reclining pieces. Many promises about the quality, durability, etc. got the love seat home and had to immediately take it back because it was ripped and the recliner didn't work. Got another one and it was bent on the reclining part underneath. Husband fixed it. After just 4 months the cushions that are... Read more

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I ordered a loveseat and in the store it was ok but in house I hated it. I called and told them I did not like the love seat and wanted to return it. I had it about a week and they guy told me they cannot help me and I was stuck with the love seat. Never again will I buy from there. Add comment

  • Jul 25
  • Furniture and Decor
  • Abilene, Texas
  • Bad Customer Service
  • 96

have been in the abilene store 2x to look for specific furniture. both times the staff was more interested in talking to one another than seeing us. we did not come dressed up, just knocking around town. 1st time, we came in the woman came over when we were about to leave. she was more interested in telling us that she worked 2 jobs. the 2nd time, we had to go over and ask specific questions that... Read more

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We received Poor customer service and damaged furniture. The manager at the Waco store wouldn't help us at all. No one cares!! Add comment

  • Jul 08
  • Footwear and Clothing
  • Waco, Texas
  • Property Damage Repair
  • 1
  • 1
  • 81

When you walk in you are always greeted, find something you want to purchase and the problem begins, especially if the item or items are not in the warehouse. The place does not call you to let you know when your items come in like they tell you upon purchase. Items purchased on Memorial Day weekend, never received a call. Two weeks later a called to see if they had a clue of when the items would... Read more

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  • May 23
  • Furniture and Decor
  • Wichita Falls, Texas
  • Furniture Shopping Experience
  • 68

The worst furniture shopping experience I have ever had . Delivered a damaged love seat still waiting for my new one to be delivered. From the manager of the Wichita Falls ,TX store on down to the customer service rep Daniel you all need a serious customer service and relations training class. Wow on a scale of 1-10 they are a minus 20 three weeks and counting ridiculous I never shop at homezone... Read more

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  • Apr 18
  • Furniture and Decor
  • Beaumont, Texas
  • Wrong Furniture Delivery
  • 118

Purchased a bed, paid cash, and delivery day came and went and the salesman called and said the warehouse delivered the wrong pieces. We needed to wait another week. Next delivery comes and goes, same exact thing. We finally get the item in, the delivery guys treat up my yard baking the truck up, and the bed is so rickety, there was no way I could sleep on it without it collapsing. We videoed how... Read more

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