Home Zone Furniture Complaints and Reviews

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Home Zone Furniture
Main address: 6250 Eastex Fwy 77708-4323 Beaumont TX
(409) 898-1500, , Bree@hzoffices.com
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  • Jul 25
  • Furniture and Decor
  • Abilene, Texas
  • Bad Customer Service
  • 29

have been in the abilene store 2x to look for specific furniture. both times the staff was more interested in talking to one another than seeing us. we did not come dressed up, just knocking around town. 1st time, we came in the woman came over when we were about to leave. she was more interested in telling us that she worked 2 jobs. the 2nd time, we had to go over and ask specific questions that... Read more

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We received Poor customer service and damaged furniture. The manager at the Waco store wouldn't help us at all. No one cares!! Add comment

  • Jul 08
  • Footwear and Clothing
  • Waco, Texas
  • Property Damage Repair
  • 16

When you walk in you are always greeted, find something you want to purchase and the problem begins, especially if the item or items are not in the warehouse. The place does not call you to let you know when your items come in like they tell you upon purchase. Items purchased on Memorial Day weekend, never received a call. Two weeks later a called to see if they had a clue of when the items would... Read more

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  • May 23
  • Furniture and Decor
  • Wichita Falls, Texas
  • Furniture Shopping Experience
  • 34

The worst furniture shopping experience I have ever had . Delivered a damaged love seat still waiting for my new one to be delivered. From the manager of the Wichita Falls ,TX store on down to the customer service rep Daniel you all need a serious customer service and relations training class. Wow on a scale of 1-10 they are a minus 20 three weeks and counting ridiculous I never shop at homezone... Read more

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  • Apr 18
  • Furniture and Decor
  • Beaumont, Texas
  • Wrong Furniture Delivery
  • 73

Purchased a bed, paid cash, and delivery day came and went and the salesman called and said the warehouse delivered the wrong pieces. We needed to wait another week. Next delivery comes and goes, same exact thing. We finally get the item in, the delivery guys treat up my yard baking the truck up, and the bed is so rickety, there was no way I could sleep on it without it collapsing. We videoed how... Read more

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  • Apr 10
  • Furniture and Decor
  • Waco, Texas
  • Bedroom Suit
  • 102

We put a bedroom suit and living room on lay away we went to pay it off a month later and they sold the living room. Ok no big deal now, we have over paid and they were supposed to deliver our furniture! On delivery day they call never show up! Then get the store manager on the phone and he said up to 90 days for delivery. We have now given the company $1,500 and no furniture at ALL! This company... Read more

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  • Apr 09
  • Furniture and Decor
  • China, Texas
  • Living Room Furniture
  • 104

We bought about $2700 worth of furniture for living room, coffee table was damaged they said they would order us a new one two weeks later table came in with a warped top, manager said he would take care of it seven weeks later they said they would be out on a Tuesday, never showed up never called us, called them with the complaint and they did not care he didn't have us listed as a delivery,... Read more

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  • Feb 25
  • Furniture and Decor
  • Bossier City, Louisiana
  • Replacement Chairs
  • 72

I bought the Central Park dining room set a little over 2 weeks ago. 2 of the chairs were broken. One had a bottom piece cracked and the other wouldn't hold the screws in, they just fell right out. We called and they said they had chairs we could come swap out for our broken ones. We got the darker brown set and what they actually had were the lighter ones. They wanted to give us those and said... Read more

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  • Feb 17
  • Furniture and Decor
  • Brinkley, Arkansas
  • Three Peace Leather Den Set
  • 85

I bought three peace leather den set. And five months later the arm and back pillows started to fade. I paid $2500.00 for the set. Iwent to the store and spoke to the store manager and was told that it would be a $65.00 fee to come out and a look. A long story short I sent a picture of the couhand paurch and was told that I had chemicals on my hand. I guess I had chemicals on my back also. Would... Read more

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  • Feb 11
  • Furniture and Decor
  • Beaumont, Texas
  • Table Damage
  • 68

In 2012 I purchased a dining room set and the table leg split I contacted the store and spoke with Steve the salesman and Ike the store manager who both were as helpful as a hernia. I was told that they would replace the leg;however that never happened. I am still very disappointed and will never shop there or allow my family, friends, co-workers, and even enemies to shop I regret the purchase... Read more

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